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Shipping Policy

Domestic Shipping:

We offer shipping anywhere in India.
We take utmost care in shipping of your products. But to make all procedure smooth and easy please allow us 1-3 working weeks for your order to be dispatched that is subject to extension. we aim to provide card security checks are complete, the payment received and stock availability is confirmed. In case if any product is out of stock/QC (Quality Check) Failed during the packing the amount of the product will be refunded to the customer. Orders Received on during Holidays are dispatched the following working week. During busy times, such as holiday periods, there could be a long processing time and shipping delays and subject to extension of the quoted delivery time so please bear with us. If in case your Pin code is accessible only through India Speed post, you must include it in Notes so that we will ship through it to. Rural domestic addresses require one or more additional days to deliver.

There is a minimum order value of 100 INR for placing an order with Keps.in and we collect Rs.50 per kg for Orders Inside Tamilnadu (for serviceable area)for Other states excluding Tamilnadu Shipping charge may vary as quoted by the courier partner

Shipping charge will be collected after packing the Order (i.e once payment is paid the order will be processed after processing it will be packed)

Keps.in uses all leading courier companies for the shipment of your products and generally, the time taken to deliver any product anywhere in India is estimated as 1 week to 3 Week. However, if the product is bulky the parcel will be shipped by surface (by road) which would take 7 -15 days to reach until requested by the customer for urgent delivery or by air. But if there is any unseen or unexpected problem then the parcel either shipped by air or by surface might be delayed. Unexpected problems could be anything like:

# Unable to reach the customer.

# Customer’s phone number not working/ not reachable.

# Any kind of strike in the city or in courier company.

# Any natural calamities like earthquake, flood, drought etc.

#Any Transportation delay from our manufacturing unit or vendors

# Any raid by any government department.

# Any kind of mishappening during transit.

Tracking: 

After any parcel is dispatched you will get a WhatsApp message/email/Telephonic Call from our dispatch department containing the details related to your parcel to track. In case you have any question please email us at [email protected]

Cancellation of Order

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Keps.in has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Keps.in and accept Keps.in decision regarding the cancellation.

Request for cancellations of orders once placed on keps.in shall not be entertained. If at all we have to accept any cancellation, there would be a charge of 10% of the total amount (excluding shipping /packing amount or either both) of the order as restocking fees. However, after placing an order, the customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 12 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

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